Remote Support

Description

Remote support covers the following disciplines;

• • Installation / configuration of new software
  • Troubleshooting problems with existing software and hardware
  • Configuring backups solutions, restoring data from backups
  • Tuning system performance
  • Diagnosing poor performance or hardware issues

In the event of a system being unable to boot from it’s hard drive, you will need a Universal BootLoader USB key to facilitate remote support.

Remote support can be initiated via SMS, Email or direct message without the need for a telephone support instance, provided SSH access is already available and configured.

Limitation of Liability

To the fullest extent allowed by law, Mad Penguin Consulting Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from our work.

Please refer to your third party vendor’s terms and conditions with regards to the use of their service.